KanvasGrey.com Store
Store Info and FAQ

01. General Shipping Info 03. Shipping Rates 04. Domestic Shipping 05. International Shipping

06. Customs/Import Duties 07. Return Policy 08. State Sales Tax 09. Customer Service

General Info
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All items shipped from Melbourne, Australia!

Please allow 7 days in addition to your shipping time for your order to be processed. It could be anywhere from 1 to 7 days to process depending on a variety of things:

• How quickly and IF everything clears through Pay Pal.
• If there are no questions on your orders.
• We have everything in stock, if not we will e-mail you immediately.
• What time of the day we receive your order.
• The actual time to pack and process your orders.
• What time Post Office picks up.
• Shipping delays due to the holidays, etc.

There are many other possibilities, but you see what we are saying.

Please know we are trying hard to get everything out to you as soon as possible, but please take all the above in to consideration. We promise to do our absolute best and we really do appreciate your support of the online store.

SHIPPING RATES FOR INTERNATIONAL AND DOMESTIC ORDERS
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Purchase Amount	Shipping Cost
$.01 - $9.99	$5.99
$10.00 - $49.99	$8.99
$50.00 - $99.99	$12.99
$100.00 - $199.99	$16.99
$200.00 and over	$24.99

All US(Domestic) Orders will be shipped US Postal Service
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All domestic orders will be shipped AirMail through AustraliaPost. (NOTE: We are shipping from Melbourne, Victoria, Australia)

International Orders will now be shipped, AirMail through Australia Post
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(All orders outside Australia) Delivery time estimated between 6 - 8days, but that is not guaranteed and available to over 50 countries worldwide. Please see country listings below to find out if we ship to your country. (If your country is NOT listed below, contact shop@kanvasgrey.com to find out what your shipping costs will be.)

International Destinations we are able to ship to:

Below is an alphabetical list of the destination countries to which Global Priority Mail (GPM) items maybe sent to.

Destination Country

A Afghanistan
Albania
Algeria
Andorra
Angola
Anguilla
Antigua & Barbuda
Argentina
Armenia
Aruba
Ascension
Australia
Austria
Azerbaijan

B Bahamas1
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bosnia-Herzegovina
Botswana
Brazil
British Virgin Islands
Brunei Darussalam
Bulgaria
Burkina Faso
Burma (Myanmar)
Burundi

C Cambodia
Cameroon
Canada
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
China
Colombia
Comoros
Congo, Democratic Republic of the 2
Congo, Republic of the
Costa Rica
Cote d'Ivoire (Ivory Coast)
Croatia
Cuba
Cyprus
Czech Republic

D Denmark
Djibouti
Dominica
Dominican Republic

E Ecuador
Egypt 3
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia

F Falkland Islands
Faroe Islands
Fiji
Finland
France 4
French Guiana 3
French Polynesia

G Gabon
Gambia
Georgia, Republic of
Germany
Ghana
Gibraltar
Great Britain & Northern Ireland 5
Greece
Greenland
Grenada
Guadeloupe
Guatemala
Guinea
Guinea-Bissau
Guyana

H Haiti
Honduras
Hong Kong
Hungary

I Iceland
India
Indonesia 6
Iran 3
Iraq
Ireland (Eire)
Israel
Italy

J Jamaica
Japan
Jordan

K Kazakhstan
Kenya
Kiribati
Korea, Democratic People's Republic of (North)
Korea, Republic of (South)
Kuwait
Kyrgyzstan

L Laos
Latvia
Lebanon <
Lesotho
Liberia <
Libya
Liechtenstein
Lithuania
Luxembourg

M Macao
Macedonia, Republic of
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Martinique
Mauritania
Mauritius
Mexico
Moldova
Mongolia
Montserrat
Morocco
Mozambique

N Namibia
Nauru
Nepal
Netherlands
Netherlands Antilles 7
New Caledonia
New Zealand 8
Nicaragua
Niger
Nigeria
Norway

O Oman

P Pakistan
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn Island
Poland
Portugal 9

Q Qatar

R Reunion
Romania
Russia
Rwanda

S St. Christopher (St. Kitts) & Nevis
Saint Helena
Saint Lucia
Saint Pierre & Miquelon
Saint Vincent & Grenadines
San Marino
Sao Tome & Principe
Saudi Arabia
Senegal
Serbia-Montenegro (Yugoslavia)
Seychelles
Sierra Leone
Singapore
Slovak Republic (Slovakia)
Slovenia
Solomon Islands
Somalia 10
South Africa
Spain 11
Sri Lanka
Sudan
Suriname
Swaziland
Sweden
Switzerland
Syrian Arab Republic (Syria) 3

T Taiwan
Tajikistan
Tanzania
Thailand
Togo
Tonga
Trinidad & Tobago
Tristan da Cunha
Tunisia
Turkey
Turkmenistan
Turks & Caicos Islands
Tuvalu

U Uganda
Ukraine
United Arab Emirates
Uruguay
Uzbekistan

V Vanuatu
Vatican City
Venezuela
Vietnam

W Wallis & Futuna Islands
Western Samoa

Y Yemen

Z Zambia
Zimbabwe

Customs or Import Duties
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ANY CUSTOMS OR IMPORT DUTIES THAT ARE LEVIED ON THE ORDERED PACKAGE, AND/OR CUSTOMS DECLARATIONS AND REGULATIONS REQUIRED ONCE IT REACHES ITS FINAL COUNTRY OF DELIVERY ARE THE SOLE RESPONSIBILITY OF THE RECIPIENT.

We have no control over the application of the charges, nor amount of the charges to be levied. Since customs policies vary widely from country to country, you may want to contact your local customs office for further information.

Return Policy
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We are happy to return or exchange any items that have not been washed or worn within 30 days of purchase. Once CD's, Posters or packaged non-wearables are opened, we cannot accept any returns or exchanges. There is a $5.00 return shipping fee required for all exchanges. Please include a $5.00 money order along with your exchange. Initial shipping charges are non-refundable. If we have made an error on your order or the item is faulty you will not need to include the $5.00 exchange/return shipping fee. Please send all returns/exchanges to:

Kanvas Grey Online Store
PO BOX 422
East Melbourne
Victoria
Australia 8002

State Sales Tax
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State sales tax is charge based on the state the order is being shipped to. We charge Australia GST tax to all orders being shipped to Australian addresses.

Customer Service
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You can contact us via: shop@kanvasgrey.com